Below is a fiery email I sent to the GAP a few weeks ago...
(And yes, I know I have been slacking in the "post department")
"Every girl searches for the perfect pair of jeans. You know the ones.
The ones that make you feel confident when you walk into a room, the
ones that look great with heels or tennis shoes, the ones that make your
legs look just like the women in the advertisement. One month ago, I
thought I had found my perfect pair of jeans at your store in Toledo,
Ohio. The only problem is, they are wrecking everything I own! Despite
washing them numerous times, the jeans are constantly bleeding a deep
blue. They have permanently stained my new pair of boots, they have
rubbed off on my favorite bag, ruined several pairs of socks and
continued to stain my skin. Needless to say, I am a little frustrated.
The jeans still fit great, and I even get compliments when I wear them.
But at a price of $70.00, I never thought I would be battling a new blue
skin tone.
Although I doubt that this letter will restore my money or remove the
stains from my boots, I think you should be aware of the problem.
Customers expect high quality from your store, and clearly my purchase
was anything but that. When I get compliments on your jeans I wish that
I could echo the comment of, "I love your jeans" with "Thanks! I love
them, too. They're from the GAP!" But instead, I find myself whining
about the hassle that they have become. I do not know how you would like
to resolve this problem, or if I will even receive a response, but
please know that I am a very frustrated customer and it will be a long
time before I enter your store in search of the perfect pair of jeans."
Surprisingly, they responded in less than 24 hours. A charming woman named Vicki sent a personalized email apologizing for the lack of quality, and she offered me a full refund or exchange at any GAP store in the country. Although I have not found the time to take the jeans back yet, I was impressed with how they handled the situation! Who knew such a big company would still respond to one little girls frantic cry of jean-bleeding? So here's my shout out to the GAP...keep up the good work!
